What to Expect FAQ

Directions to the Devon Theater: The Devon Theater is conveniently located at 6333 Frankford Avenue, Philadelphia, PA on the SEPTA Bus 66 line. Click here for directions. If you need additional information please contact the theater office at 215-338-6300. Top of Page.

Where do I park? Parking is available only one block away at the Ethan Allen School located at Robbins and Battersby. Enter the school's parking lot from Levick street. Shuttles run from this lot to and from the theater. There is also a drop-off service in front of the theater. Drop-off your party at the door to the theater, and send one person to go park and take the shuttle back to the theater. Top of Page.

Where can I eat before the show? Take advantage of numerous options within a few blocks of the Devon.

Red Robin Diner - directly across the street at 6330 Frankford Ave.
Grey Lodge -- 1 1/2 blocks away at 6235 Frankford Ave.
Chickie’s & Pete’s -- 1/2 block away at 4010 Robbins Ave.
Tony’s Place -- directly across the street at 6300 Frankford Ave.
There are also a number of chain restaurants (Applebee’s, Red Lobster, Longhorn Steakhouse, Olive Garden) about 10 minutes away on the Roosevelt Boulevard (also Route 1) Top of Page.

What time do the doors open? The lobby doors open one hour before curtain time (the time the show starts). You will be able to go into the house (audience area) one half hour before curtain time. Top of Page.

Where do I pick up my tickets? Tickets can be picked up at the ticket booth in the lobby of the theater on the day of the show, or any day before the show at the management office, located at 6319 Frankford Ave. (at the southern end of the block)

What if I need an extra ticket when I get to the theater? We will do our best to get you a ticket somewhere near your already purchased seats. In some cases, it may be best to release the seats you’ve already reserved, and re-issue you new seats that will accommodate everyone in your party. Top of Page.

What time should I get there? Theaters start on time. If you have tickets for an 8:00 show, you definitely want to be in your seat, ready to go at least five minutes before 8:00. The “house” (theater term for audience area) opens one half hour before curtain time. Bring your friends and come early, get a drink or a snack at the concession bar, and take a little time to relax before the show starts. Top of Page.

What if I’m late? If you arrive after the show has begun, the ushers will ask you to wait in the lobby until an appropriate break will make it possible for them to direct you to your seat. Sometimes this can happen during applause after a song or during a scene change. In some cases, you may not be able to be seated until intermission. Refunds cannot be given if you arrive late and are unable to be seated until intermission. Do your absolute best to arrive early! Top of Page.

What if I can’t attend a performance I purchased a ticket for?We do not offer refunds for tickets purchased for our shows at the Devon Theater. If you have a conflict with the date you’ve purchased tickets, we will be happy to re-schedule your tickets for another date based on ticket availability. Top of Page.

What should I wear? Anything goes. Even on Broadway in New York City, you will see everything from blue jeans and sweat shirts, to evening gowns and tuxedos. At the Devon Theater, we want you to be comfortable. If jeans are your thing, Levi it up. If you dress to impress, iron a shirt and shine your dress shoes. Top of Page.

Can I bring food and drink into the theater? No outside food or drink may be brought into the theater. However, we do have a wonderful concession bar where you will be able to purchase wine, beer, soft drinks, bottled water, and snacks to enjoy during the performances. There are numerous trash receptacles for your garbage during the intermission and after the show. Top of Page.

Can I take my concession items to my seat? Yes! Anything you purchase at the concession bar at the Devon is welcome at your seat for the show. We even have cup-holders in the seats! Top of Page.

When should I applaud? In a musical, it is customary to applaud at the end of every song, at the end of the first act, and during the curtain call/bows. Sometimes during a show, all the lights will fade to black (a blackout) while a scene is being changed and applause is typically appropriate there as well. If something is so funny that you are laughing hysterically (sure to happen more than once at the Devon Theater) you can applaud for that too. In a play, it is customary to applaud at the end of the first and second act, and also during blackouts/scene changes. A “standing ovation” typically happens at the end of the show during the final bows. You can stand up and clap, hoot and holler, if you feel the show was extraordinary. Top of Page.

What time will the show be over? Musicals typically run about 2.5 hours total, with an 60-75 minute first act, 15-20 minute intermission, and a 45 minute second act. Plays can run about the same amount of time, or a little shorter. Giving yourself a 3-hour time window to spend at the theater, from buying a drink before the show to the standing ovation at the show’s conclusion, is a fairly safe bet for all shows. If you need specific running times for a show, please call the office and we’ll be glad to give you all the details. 215-338-6300. Top of Page.

What if I need to use the restroom during the show? If nature cannot be stalled until the intermission or conclusion of the show, restrooms are available during the performance. Please understand that you will have to wait to be re-seated by the ushers until an appropriate break in the show. If at all possible, try to take care of all “business” before the show begins and at intermission! Top of Page.

Is this show appropriate for my kids? At the Devon Theater, we do not produce shows that are “for adults only”. Some shows are more appropriate to bring your children to than others and only you as the parent can know what is suitable for your family. If you have a specific question about content for a show, please call the theater office at 215-338-6300. Top of Page.

Will you recycle my playbill? YES!! At the Devon, we are doing what we can to eliminate extra paper waste to make our facility as green as we are able. If you don’t want to keep your playbill as a memento, please drop it off in one of the recycling boxes or hand it to an usher on your way out and we will absolutely recycle it for you. Top of Page.

Can I rent the entire theater for an event? Yes! Call the theater office at 215-338-6300 for information. Top of Page.

Are there any bad seats? No! Although the theater has 400 seats, even in the very back row, the seats are not very far away from the stage. The layout has a very intimate feel. And there are no obstructed-view seats in the Devon Theater. Every seat is fantastic! Top of Page.

Is the Devon Theater ADA Compliant? Yes! Call the theater office at 215-338-6300 for more information.

* Wheelchair locations are available on the Main Floor only.

* Rest rooms with accessible features are located next to the concession bar.

* Guide dogs gladly accommodated. Please inquire when buying tickets.

* Water cups are available at any bar location.

* Elevator in the lobby serves both levels of the Devon.

* Doormen and ushers are available for assistance.

* Infrared assistive listening devices are available free of charge in the lobby. Please check with an usher upon arrival.

If a wheelchair location is desired, please notify the ticket service representative at the time of purchase.

Notification to Physically Challenged Performers & Technicians:

* Wheelchair access to the Devon stage is provided.

* Dressing and rest room with accessible features are located stage level backstage.

* Water cups are available in accessible dressing and rest room

* Theater staff is available for assistance. Top of Page.